What About Technical Support?

Full Technical Support

When you purchase your RCM Desktop licence(s) you will have the option to buy Full Technical Support (which is renewable annually).

Full Technical Support provides the following benefits:

• Unlimited telephone and email access to our support team during UK office hours
• Minor version updates to RCM Desktop (eg v1.4 to v1.5) supplied free of charge
• Major version upgrades to RCM Desktop (eg v1.x to v2.x) supplied at discounted cost

For every licence purchased, a free period of Full Technical Support is provided as follows:

• Ultimate Edition: 90 days
• Advanced Edition: 60 days
• Intermediate Edition: 30 days
• Basic Edition: 10 days